LINKS

The Website may include links to third-party pages and content. Such links are intended to provide the User with additional information and do not imply approval or control by the Company over the linked content. The Company is not responsible for the content or privacy practices of external sites, nor does it guarantee their availability.

PERSONAL DATA PROTECTION

Privacy:

Controller: Coworking 24, S.L.

Purposes: booking and customer service management; billing and accounting obligations; security (video surveillance); service improvement; marketing communications with consent.

Legal bases: contract performance (booking management), legal obligation (billing), legitimate interest (security/improvement), consent (marketing).

Recipients: payment providers, hosting/IT, insurers, and authorities where applicable.

Retention: for the duration of the relationship and statutory periods.

Rights: access, rectification, erasure, objection, restriction, and portability at info@storeandgo.es.

Supervisory authority: AEPD. Full details in the Privacy Policy.

Processing of personal data collected on the Website is carried out in accordance with the Website’s Privacy Policy and Cookie Policy, both accessible from the site. The policies comply with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD). For information on processing and for exercising rights of access, rectification, erasure, restriction, objection, and portability, Users may contact info@storeandgo.es.

DISCLAIMERS AND LIMITATION OF LIABILITY

Except in cases of willful misconduct or gross negligence, the Company shall not be liable for:

• Indirect damages, loss of profit, or other damages arising from the use of the Website or from contracting the services.
• Contents not declared by the client inside the luggage or damages resulting from the nature, condition, or inadequate packaging of deposited items.
• Damages caused by force majeure, acts of third parties, burglary, vandalism, acts of public authorities, or technical incidents beyond the Company’s control.

GENERAL TERMS AND CONDITIONS OF CONTRACT

Purpose. These General Terms govern the contracting of the luggage storage service (hereinafter, the “Service”) offered by Coworking 24, S.L. through the Website. The Service consists of the temporary deposit and safekeeping of luggage in automated lockers or custody areas designated by the Company for the period contracted by the Customer.

1. BOOKING MECHANISM

The booking process consists of the following steps:

a) Selection of booking date and time: either immediate access (now) or for a specific future date and time. If it is for the current time, proceed to select the duration (step c).

b) If it is for a future date, indicate the month, day, and start time of the booking.

c) Indicate the duration from the options provided.

d) Next, select the required locker size: always ensure that the item to be stored fits in the assigned size. Use the + and – icons to select the number. “1” should appear if only one locker is needed.

e) Click the confirm sizes button.

f) A summary form will appear. Ensure that all booking details are correct. If not, click the back button and correct the data.

g) Provide a correct email and phone number. The email is essential to receive the booking access details.

h) Review the service terms and conditions and tick acceptance.

i) Click “proceed to payment” to complete the booking.

j) At that point, the application opens a payment form on an external payment provider page.

k) Pay the amount by card.

l) Once payment is made, the booking is considered confirmed.

m) The client will receive, at the provided email, the locker QR credentials and the access PIN for the premises.

An electronic proof of booking is kept; you may request a copy by writing to info@storeandgo.es.

You may request an invoice by email.

2. CAPACITY AND DOCUMENTATION

The Service may be contracted by natural persons with legal capacity and by legal entities represented by their corporate bodies. For the formalization of the contract and for handover/collection of luggage, the Company may require the presentation of a national ID card, passport, or equivalent document, and may retain the identification data necessary for processing the booking and invoicing.

3. BOOKING CONFIRMATION

Bookings may be made through the Website or via channels enabled by the Company. A booking shall be considered formalized and binding when the Company confirms in writing (email or other electronic means) its acceptance and the receipt of payment where applicable. The Company reserves the right to reject or cancel bookings in case of doubts about the Customer’s identity, breach of these conditions, or for security reasons.

4. RATES, TAXES, AND PAYMENT METHODS

The rates applicable to the Service will be displayed in advance on the Website, and the conditions communicated to the Customer during the booking process shall apply. The indicated prices include VAT or will specifically inform when VAT is not included. Payment may be made through the electronic means provided on the Website; the Company will not deliver the luggage if payment has not been recorded where applicable.

5. SERVICE DURATION AND TERMS

The Service begins when the Customer deposits the luggage at the designated facilities or automated locker and ends when the Customer or an adequately accredited representative collects it, or upon expiration of the contracted period.

Minimum and maximum storage periods, as well as delivery and collection schedules, will be indicated on the Website or in the booking confirmation. If the luggage is not collected within the contracted period, surcharges or management measures defined in the Company’s internal policy (as communicated on the Website) may apply. If, after a reasonable additional period, the luggage is still not collected, the Company may consider it abandoned and act in accordance with the applicable regulations on deposit and abandonment of goods.

6. PROHIBITED ITEMS AND CUSTOMER OBLIGATIONS

Prohibitions. The following will not be admitted in the storage:

• Hazardous, flammable, explosive, or corrosive substances and materials.
• Objects, substances, or narcotics whose deposit is unlawful or contravenes current regulations.
• Perishable products, goods that emit odors, or goods requiring special preservation conditions (cold, controlled atmosphere), unless expressly authorized by the Company.
• Cash, jewelry, electronic devices, public documents, and, in general, any valuable item.

Customer obligations. The Customer undertakes to:

• Ensure that deposited items do not contravene applicable regulations or these Terms.
• Provide truthful and accurate identity and contact details.
• Present the receipt or booking code and identification document upon delivery and collection when required.
• Not disclose to third parties the code or access means assigned, being responsible for their safekeeping.

7. INSPECTION AND OPENING OF LUGGAGE

The Company may, in the event of reasonable suspicion that the contents of the luggage violate the law, pose a security risk, or breach these Terms, open and inspect the contents in the presence of the Customer; if this is not possible, it will be done in the presence of a witness and a record will be made. If applicable, the authorities will be informed and the chain of custody preserved. If prohibited or unlawful items are detected, the Company may immobilize the luggage and report the facts to the competent authorities.

8. LIABILITY, INSURANCE, AND LIMITS

The Company will safeguard the luggage with due diligence according to the nature of the service. However, the Company’s liability is subject to the following limitation rules:

· Maximum liability per rented locker: €100.

· The Company will not be liable for damages or losses due to force majeure, acts of third parties, burglary, vandalism, defects inherent to the luggage itself, undeclared contents or inadequate packaging, actions of public authorities, or events attributable to the Customer.

· In the event of damage, theft, or partial/total loss, the maximum compensation, subject to a report filed with the authorities, shall not exceed the indicated limit per locker.

· The company is not responsible for possible expenses resulting from being unable to collect items stored in the locker, whether due to technical causes beyond our responsibility or attempts to collect them outside opening hours. These expenses may include, among others, transportation, accommodation, changes to travel bookings, penalties for delays, or any other economic loss. The service’s operating hours are clearly indicated both at the premises and on our website; therefore, it is the customer’s responsibility to plan the collection of their belongings within those hours.

9. CLAIMS, COMPLAINTS, AND PROCEDURES

Any claim regarding the Service must be communicated in writing to info@storeandgo.es or by letter addressed to the Company’s registered address: Passeig Vilafranca 17 – Local 45 D, 08870 Sitges, Barcelona. The Company will acknowledge receipt and process the claim in accordance with its internal procedures, notifying the resolution within a reasonable time.

The Customer may also contact the competent consumer authorities or resort to legal action where appropriate.

Mechanisms for consumer complaints by private end consumers are available at the Catalan Consumer Agency, at the link https://web.gencat.cat/es/tramits/tramits-temes/Queixa-reclamacio-i-denuncia-de-consum.

10. CANCELLATIONS, MODIFICATIONS, AND REFUND POLICY

The conditions for cancellation, modification, and refund will be clearly displayed during the booking process. In the absence of a specific condition, the following standard policy applies:

• Cancellation without penalty: up to 24 hours before the start of the service, unless the booking rate indicates otherwise.
• Cancellation with penalty or non-refundable: when the contracted rate explicitly so stipulates.
• Once the contracted custody period has begun, no refund will be made for the corresponding time.

Refunds, where applicable, will be made using the same means of payment used by the Customer, within reasonable processing times.

Overstays and abandonment: After 24 hours from the end of the contracted period without collection, a surcharge of €30/day per item will apply. After 15 days without collection, the luggage will be considered abandoned; we will attempt to notify the email/phone provided and will act in accordance with the applicable regulations on deposit and lost property, with the possibility of charging custody and management expenses. The application of these surcharges does not affect the consumer’s mandatory rights.

11. PRICES AND PROMOTIONAL OFFERS

The prices published on the Website are indicative, except during the booking process where the final amount payable by the Customer is indicated. Promotional offers are subject to availability, conditions, and validity dates specified in each promotion. The Company reserves the right to withdraw or modify promotions and prices, without affecting bookings already confirmed.

12. CIVIL PROTECTION AND SECURITY MEASURES

Video surveillance: Cameras are in place at entrances and in the storage area (no audio) for security purposes.

Legal basis: legitimate interest and, where applicable, legal obligation. Images are retained for a maximum of 30 days, unless blocked due to incidents or a formal request. Access is restricted and documented.

Recipients: Law Enforcement and judicial authorities; security/IT providers acting as processors.

You can exercise your data protection rights by writing to info@storeandgo.es, indicating the approximate date/time slot.

The Company adopts reasonable physical and technical security measures for luggage safekeeping. The Customer must follow the usage and safety instructions provided by the Company. The Company is not liable for personal injury arising from improper use by the Customer or third parties.

13. PRIVACY, CONSENT, AND COOKIES

Personal data processing will be carried out in accordance with the Privacy Policy published on the Website and with the GDPR. For Website operation and Service provision, the Company may collect identification, contact, and payment data. The User expressly consents to the processing of their data for the purposes strictly necessary for booking management and Service provision, billing, and communication with the Customer.

The Cookie Policy, available at https://storeandgo.es/cookie-policy/, contains information about its use and how the User can accept or refuse it.

14. ASSIGNMENT AND SUBCONTRACTING

The Company may subcontract the total or partial provision of the services to third parties without prejudice to retaining responsibility towards the Customer for proper performance of the Service. However, assignment of the Customer’s rights and obligations arising from the contract requires prior written consent, except in business transfer cases provided by law.

15. AMENDMENTS TO THE TERMS

The Company reserves the right to modify these General Terms when technical, legal, commercial, or security reasons arise. Modifications will be published on the Website and will apply from publication; they will not affect bookings already formalized with the Company unless otherwise required by applicable law.

16. ENTIRE AGREEMENT AND SEVERABILITY

This document, together with the Legal Notice, the Privacy Policy, and the Cookie Policy, constitutes the entire agreement between the parties. If any provision is declared null or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.

17. APPLICABLE LAW AND JURISDICTION

These terms are governed by Spanish law. For the resolution of disputes that cannot be settled amicably, the parties, expressly waiving any other jurisdiction, submit to the Courts and Tribunals of Barcelona, unless consumer and user regulations establish another mandatory jurisdiction.

18. CONTACT AND CUSTOMER SERVICE

For additional information, contracting, claims, or incidents related to the Service, please contact:

Coworking 24 S.L. — Store & Go
Passeig Vilafranca, 17 – Local 45 D, 08870 Sitges, Barcelona (Spain)
Phone: (+34) 933 969 029
Email: info@storeandgo.es

Commercial Registry: Coworking 24, S.L., registered at the Commercial Registry of Barcelona, Volume 1000453511656, Folio 1, Sheet B-637764, Entry 1.

Last update of these terms: 20/10/2025.